How manual wallet top-up confirmation works
A crypto transfer does not become spendable wallet balance merely because it was broadcast. The administrator must match and approve the payment.
Create the payment request
Choose the amount, coin and exact transfer network in the wallet. Copy the address from that request only; an address shown in an old screenshot or article may be obsolete.
Submit verifiable evidence
After sending, retain the transaction ID and the payment request reference. If the amount differs from the request or the transfer is delayed, use these identifiers when contacting support.
Wait for the ledger entry
The wallet balance changes only after review. Confirm the credited amount and any applicable bonus in the ledger before placing an order; an unconfirmed transfer should not be counted as available funds.
Worked example
Before transferring, check four fields: coin, network, address and amount. Save the TXID and request number afterward. Wait for a confirmed ledger entry and compare the credited amount with your expectation. If the amount or network differs, give support the exact facts promptly.
Common questions
Why is the blockchain transfer confirmed but balance unchanged?
Network confirmation and manual matching to your payment request are separate steps. Share the TXID and request number with support, never secret keys.
Can I reuse an old deposit address?
Use the address shown on the current request in your account. An older address or screenshot is not proof that the details remain valid.