What happens between a proxy order and delivery?
Proxy Cyber uses manual payment review and manual assignment for services that need dedicated resources. An order can be accepted before its credentials are ready.
Distinguish payment from fulfillment
The administrator confirms a wallet top-up before it becomes spendable USD credit. You then submit a separate service order. Both traffic and dedicated-resource orders require processing and delivery confirmation; a pending order is not ready access.
Use the status in your account
Pending, processing and delivered represent different stages. Do not configure a client from a preview host or sample IP while the order is still being prepared.
Escalate with useful details
If the stated delivery window passes, send support the order number, product, country and time of payment confirmation. This lets the team investigate without asking for wallet secrets.
Worked example
Track two separate chains: payment request to confirmed wallet balance, and proxy order to assigned resources. A blockchain confirmation does not itself make balance available; an order funded from balance does not mean an IP has already been assigned. Check both statuses in the account.
Common questions
Why is the wallet funded but the proxy unavailable?
Funding is one completed step. Dedicated IPs and devices still require an administrator to assign specific resources to the order.
When can I configure my tool?
When the order shows real host, port and credentials. Public sample addresses are not live access details.