Choose the correct blockchain network for a proxy top-up
The same token and similar-looking addresses can exist on several blockchains. The transfer network must match the payment request exactly; the address format alone does not confirm compatibility.
Match coin and network
For example, the same token symbol may be offered on different chains. Check both labels in the wallet and in your sending application before approving the transfer. Availability can change, so use the live request.
Check amount and fees
The receiving amount may differ from the amount deducted by an exchange because the exchange charges a withdrawal fee. Verify that the amount arriving meets the request and the site's minimum top-up.
Avoid guesswork after an error
If a transfer used another network or amount, do not send more funds blindly. Save the transaction ID and payment request, then contact support for a manual review.
Worked example
A label such as USDT is not enough: the token may move on different chains. Compare the network on the Proxy Cyber request with the exchange withdrawal network exactly, then check the fee and net amount. If they do not match, stop and choose another supported route in the wallet.
Common questions
Can I send the same token on another chain?
Not unless that chain is shown on your payment request. A matching token name does not make a receiving address compatible.
What if I used the wrong network?
Save the TXID, amount, network and request number and contact support. Do not guess at a second transfer or share a seed phrase.